How can I showcase my ServiceNow dashboard on screens?

Displaying your ServiceNow dashboard on a screen can enhance visibility and keep your team updated with real-time data and insights. Here’s a step-by-step guide on how to set up and display your ServiceNow dashboard on a screen.

 
Here are the general steps to display the ServiceNow platform on a TV:

1. Register an OAuth Application in ServiceNow
   • Set up the callback URL from RocketScreens.
2. Create a RocketScreens User in ServiceNow
   • Assign necessary roles.
3. Configure RocketScreens Integration
   • Input OAuth details and complete the authentication.
4. Set Up ServiceNow Dashboard App on RocketScreens
   • Select the dashboard to display.

Detailed Explanation:

Step 1: Register an OAuth Application in ServiceNow

1. Log in to ServiceNow:

   • Open your browser and go to your ServiceNow instance.
   • Enter your credentials and log in.

  2.  Register an OAuth Application:

• • Navigate to the OAuth application registry.
  • Click on "New" to create a new OAuth application.
  • then click on "Create an OAuth API endpoint for external clients"
  • Fill in the required detail "Name".
  • Insert Auth Scopes:
    
    • Include the scope "useraccount".

1. • Set Callback URL:
     • Go to the integration page on RocketScreens to get the callback URL.
     • Paste the callback URL in the OAuth application's Redirect URL field in ServiceNow Application Registery.

• Remember to save the record and make a note of the Client ID and Client Secret for future reference.

Step 2: Create a RocketScreens User in ServiceNow

1. Go to Users:

   • In the ServiceNow instance, navigate to "Users" under the "User Administration" module.

2. Create a New User:

   • Click on "New" to create a new user.
   • Enter "RocketScreens" as the username and submit.

  3.  Assign Roles:

• • Open the newly created RocketScreens user record:
    • In the "Roles" related list, click on "Edit" to add roles.
    • Assign Roles:
      • Assign "analytics viewer".
      • Assign "pa_viewer".
      • Assign "core_ui_analytics_viewer".
      • Assign "survey_reader".
      • Assign "itil".

• • • Save the changes.

Step 3: Complete the Authentication Flow on RocketScreens

1. Go to RocketScreens Integration Tab:

   • Open your browser and go to app.rocketscreens.com.
   • Log in to your RocketScreens account.

2. Start New Integration:

   • In the "Integrations" tab, click "Add Integration".
   • Select "ServiceNow" as the integration type.

3. Set Callback URL:

   • On the top of the integration setup page, you will see the callback URL.
   • Use this URL in the OAuth application in ServiceNow Redirect URL Field.

4. Enter OAuth Details:

   • Provide the following information:
     • Username: The username of the RocketScreens user created in ServiceNow.
     • Client ID: The Client ID from the OAuth application registered in ServiceNow.
     • Client Secret: The Client Secret from the OAuth application registered in ServiceNow.
     • Domain: The domain of your ServiceNow instance (e.g., https://yourinstance.service-now.com).
     • Click on submit button.

5. Complete the Authentication Flow:

• • Follow the on-screen instructions to complete the OAuth authentication.
  • Once authenticated, your ServiceNow account will be connected.

Step 4: Set Up ServiceNow Dashboard App on RocketScreens

1. Go to Apps Tab:

   • In RocketScreens, navigate to the "Apps" tab.

1. Create New App:

   • Click "New" and select the "ServiceNow Dashboard" app.

1. Select Integration:

   • Choose the ServiceNow integration you set up.

2. Select Dashboard:

   • Select the name of the dashboard you want to display.

The Dashboard will take a moment to render. Use the preview icon to see how your ServiceNow Dashboard will appear on your TV. You can then organize this App into a Channel and configure your TV setup. For more detailed guidance, refer to other articles in our Knowledge Base.

For any issues or further assistance, please contact us at support@rocketscreens.com.