How do I show my Zendesk tickets on TVs with RocketScreens?

Before You Begin

You’ll need Zendesk Admin access to complete these steps.

Step 1. Create an OAuth Client in Zendesk

1. Log in to your Zendesk account.
2. Go to: Admin Center → Apps and Integrations → OAuth Clients
   
   
3. Click Add OAuth Client.
4. Enter the following required fields:
   
   

   Field	Value
   Client Name	RocketScreens
   Description	RocketScreens Integration or any note you want to add for yourself.
   Company	RocketScreens
   Unique Identifier	rocketscreens
   Client kind	Confidential
   Redirect URLs	https://app.rocketscreens.com/zendesk/authorize/

You only need to do this once for your Zendesk account.

5. Click Save.

Step 2. Connect Zendesk Inside RocketScreens

1. Open the RocketScreens CMS.
2. Navigate to Integrations.
3. Find Zendesk and click Integrate.
4. Enter the Subdomain: e.g., yourcompany (only the name, not the full URL https://yourcompany.zendesk.com/admin/apps-integrations/apis/oauth-clients/)
5. Click Authenticate with Zendesk.

RocketScreens will now redirect you to Zendesk.

Step 3. Approve the Zendesk Authorization

You will see a page asking you to allow RocketScreens to access your Zendesk data.

1. Review the permissions.
2. Click Allow.

If successful, RocketScreens will confirm the integration is connected.

Step 4. Displaying Your Zendesk Tickets on a TV

Now that your integration is active:

1. Go to Apps in RocketScreens.
2. Click New App.
3. Search for Zendesk Support Tickets.
4. Select: 
   • Your Zendesk Integration 
   •  Select the Organization, Type and Status you want to show 
   
   
5. Choose duration (default 15 seconds).
6. Save the app.
7.  Add it to a Channel and assign it to your TV or Player. 

Your Zendesk tickets will now display automatically on your screens