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How can I showcase my ServiceNow dashboard on screens?

Displaying your ServiceNow dashboard on a screen helps improve visibility, keeps your team aligned, and ensures real-time insights are always accessible. Below is a step-by-step guide to help you connect ServiceNow with RocketScreens and display your dashboards on TV screens.

Note: Before getting started, ensure you have administrator access to both RocketScreens and your ServiceNow instance. If not, please share this guide with your ServiceNow administrator.

Here are the general steps to display the ServiceNow platform on a TV:

  • Get the RocketScreens callback URL
  • Configure OAuth application in ServiceNow
  • Set up integration in RocketScreens
  • Authorize the connection
  • Create and display the ServiceNow dashboard app

Publish to screens

Detailed Explanation:

Step 1: Get the RocketScreens Callback URL

  1. Log in to RocketScreens.
  2. Navigate to:
    Integrations → Create New → ServiceNow
  3. Copy the Callback URL displayed on the page.

Example:https://app.rocketscreens.com/servicenow/<workspace-id>/callback/

Step 2: Configure ServiceNow OAuth Application

1. Open Application Registries

  • Log in to your ServiceNow instance.
  • In the Application Navigator, search for:
    Application Registries
  • Navigate to:
    System OAuth → Application Registries

Click New

2. Create OAuth Application

  • Select:
    OAuth API endpoint for external clients

3. Configure the OAuth Application

Fill in the required fields:

Basic Settings

  • Name: RocketScreens (or RS)
  • Active: Enabled
  • Client Type: Integration as a Service

Redirect URL

  • Paste the RocketScreens Callback URL copied earlier

Example:
https://app.rocketscreens.com/servicenow/<workspace-id>/callback/ 

Token Settings

Use the following configuration:

  • Token Format: Opaque
  • Access Token Lifespan: 1800 (30 Minutes)
  • Refresh Token Lifespan: 8640000 (100 Days)

Scope Restriction: Broadly scoped

Auth Scopes

Add a new row:
useraccount

4. Save the OAuth Application

  • Click Submit

After saving, ServiceNow will generate:

  • Client ID
  • Client Secret

Copy both values for later use.

Step 3: Configure Integration in RocketScreens

  1. Return to RocketScreens.
  2. Navigate to:
    Integrations → Create New → ServiceNow
  3. Click Add Configuration

Fill in the following details:

  • Environment Name: (e.g., ServiceNow Production)
  • ServiceNow Username: Your ServiceNow username ( or you may create a dedicated new user for RocketScreens.)
  • App Domain: https://yourcompany.service-now.com
  • Client ID: From ServiceNow
  • Client Secret: From ServiceNow

Click Submit

 

Step 4: Authorize the Integration

  1. Select the configuration you created
  2. Click Continue
  3. You will be redirected to ServiceNow
  4. Approve the OAuth authorization request

Once completed, you will be redirected back to RocketScreens with a confirmation message.

Step 5: Create a ServiceNow Dashboard App

  1. Navigate to:
    Apps → Create App
  2. Select:
    ServiceNow Dashboard
  3. Choose:
  • Your ServiceNow integration
  • The dashboard you want to display

Save the app

Step 6: Publish to Screens

  1. Add the app to a playlist or channel
  2. Publish it to your screens

RocketScreens will automatically refresh the dashboard based on your app configuration.

Final Notes

  • Ensure dashboards and reports in ServiceNow are accessible to the configured user
  • Allow a few moments for dashboards to render after setup
  • Verify screen connectivity if content is not displaying